|About Us This web site is owned and operated by EHS Architectural Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
EHS Architectural Limited
49 Lanark Road Edinburgh EH14 1TL United Kingdom
Phone: 0131 444 1149
Fax: 0131 516 5688
Email: theteam [at] ehsarc [dot] com
VAT Registration Number 271159071
Company number: 54332
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
Payment is made via PayPal, this means that you can use a wide range of credit and debit cards with complete confidence - you do not need to have a PayPal account, it works just the same as making an online credit card payment usually does. If you do not wish to pay online, you can call us on 0131 444 1149 and we can take your payment details over the phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will assist you in rectifying the error.
A contract will be deemed to exist once an order has been placed and payment has been made. The exception to this is where an account customer places an order, whereby a contract will be deemed to exist once the order has been placed. We work very hard to ensure that our pricing is accurate, but in the event of an error we will contact you to discuss a resolution.
|Shipping And Handling Costs for shipping and handling are listed in our Carriage Information and Charges pages, located in the left hand menu of our site.|
|Delivery Schedule We will always endeavour to deliver your order within the time indicated in the product description. Your order will be despatched when complete, and therefore the longest delivery time stated within your list of products will usually be the one that applies. If you require available items quicker, you should contact us to make the necessary arrangements. Additional carriage charges may apply when ordered items are despatched separately. |
You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Damaged goods must be signed for as "Damaged" upon receipt otherwise claims cannot be accepted.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. The delivery times stated are the normal amount of time we would expect it to take to deliver your item/s.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added.|
|Credit Card Security After much investigation and deliberation, we have found PayPal to be the perfect payment partner for our web based transactions. PayPal is a household name and a world leading provider for secure online payment processing, in other words it's a name you can trust. You don't need to have a PayPal account to purchase, just follow the instructions when you are directed to PayPal's payment pages. All major credit and debit cards can be used to make a payment through PayPal on our site.|
|Guarantee Please see our Guarantees page for details, located in the left hand menu of our site.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0131 444 1149 (International +44 0131 444 1149) or fax us on 0131 516 5688 or write to us at 49 Lanark Road Edinburgh EH14 1TL United Kingdom|
For purchasing customers the following applies:
What information do we collect?
When you sign up for EHS Architectural's services by purchasing from us, you provide us with both contact and payment information. Contact information typically includes your name, address and phone number. Payment information is processed via PayPal and therefore we do not have access to your credit card number. While you are an EHS Architectural customer, we manage information with regard to your account status, choice of services and customer logs. In addition, we may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications. EHS Architectural Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
How do we use this information?
We use the contact information you provide us with to establish our service for you. We use payment information for payment processing purposes only and this is limited to information provided to us via PayPal that only allows us to receive payment for you order and to know the particular order that it is linked to. We create and maintain other information such as customer account status, choice of services and customer logs in the normal course of providing a service.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We will not otherwise disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with or bring legal action against someone who may be causing harm or interfering with the rights or property of EHS Architectural, our customers, or others, or where EHS Architectural has good belief that the law requires such disclosure. Neither will EHS Architectural, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that EHS Architectural stores or transmits for its customers. The circumstances under which EHS Architectural will disclose such electronic customer communications are when:
1. It is necessary in order to provide service to the customer;
2. It is necessary to protect the legitimate interests of EHS Architectural and its customers;
3. It is required to cooperate with interception orders, warrants or other legal processes that EHS Architectural determines in its sole discretion to be valid and enforceable; and
4. It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by EHS Architectural and appear to appertain to the commission of a crime.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy You can purchase in confidence. Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the original cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described. EHS Architectural will not accept liability for returned goods lost in transit. Postal, carriage or other delivery charges for items returned are at the expense of the returnee and EHS Architectural do not accept any liability whatsoever for charges incurred when returning any item previously supplied by us.
Any goods returned should be in saleable condition. All returns are subject to condition that the item(s) and packaging are unused and in perfect condition. Product(s) returned as unwanted will be subject to a restocking charge of 15%. EHS Architectural reserve the right to deduct an amount from any refund should we deem that the returned item(s) / packaging do not fulfil the previous criteria. Any such punitive deduction is entirely at our discretion without resort to mediation.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.